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Cheaper Shipping Tips!
Why shipping charges sometimes seem high and how to get the best rate?
Our shipping calculators are linked directly to Australia Post's and other couriers servers so the rate you see is the rate Australia post, for example would charge you at the post office. We add nothing extra to this cost.
For International Orders, please check to see if there will be a customs charge within your own country. We are not responsible for the payment of customs duties to another country.
If you want to estimate shipping costs:
1. Add what you are interested in to your cart
2. Click on "Checkout" (top right)
3. Next enter just your postcode and suburb (if you are already registered click "Login" or use the Facebook login button this should automatically populate the form)
4. Look at the right hand side and you will see various postage options.
We will send most deliveries by selected couriers which also includes Australia Post. All items are generally posted within 2-3 business days of receiving payment, unless there is an item on backorder or a major sale on 99% of our orders are despatched the next day after receiving your order.
If you specifically require delivery by a defined method (eg Australia Post vs one of our other courier services, please contact us prior to placing the order to ensure that we can accommodate your requirements.)
Generally, as we have a very large stock base, items that are ordered and paid for by 4pm will be posted the following working day. However, if you want a quantity of a particular item or if we have had an unexpected rush of people buying the same item, we may not have the product in stock to send straight away. In these rare instances, we will contact you with an estimate of when you can expect to receive the item. If the item is required urgently or you do not wish to wait we will offer a full refund.
Once the item has been posted we are unable to take responsibility for the time it takes for you to receive your item, especially if you live in a regional area. If you require an item urgently please choose EXPRESS SHIPPING. This option does just what it says, it ships fast! Your order will move to the front of the normally large queue and if ordered by 9am EST it will leave that day! Express shipping is the fastest shipping option we have available, but this does not necessarily mean overnight. Please allow up to 3 days for express deliveries particularly if you live in a regional area. If a delivery is required for a weekend and has not been received please contact us before 9am on the Thursday to allow us time to follow up on the delivery.
Please note that with express shipping, we will post it via the FASTEST METHOD POSSIBLE. On occasion, this does not mean that the parcel will arrive overnight as the shipping company simply may not be able to fulfill that request. We at Ballmason Australia Pty Ltd will fulfil the shipping request of the customer and ship it via the fastest method possible, but it is ultimately up to the shipping company with their estimated times of arrival.
If you buy multiple items, the shipping will be automatically calculated. If you are ordering a large number of items, the shipping calculator will be a guide but please contact us for a freight quote on bulk orders.
Special shipping deals.
Some items are marked as free shipping, and this deal applies only to those items. If there are other items in your cart which do not qualify for free shipping, a delivery fee will be calculated at checkout on these additional items.
Free shipping items are sent by standard shipping. If you require the item urgently you will need to arrange with us the cost of express delivery. Adding other items to your cart and paying for express delivery for them will not automatically entitle you to express shipping for the entire cart and an additional express freight payment will be required for the free shipping or subsidised shipping items.
Special combined orders
Do you have specific requirements and you don’t see it in our store? Contact us to discuss what you need and we can create a customised invoice for you.
We do our best to keep our postage costs to a minimum to help you save. For larger items, you are welcome to use your own carrier and we will help organise shipments.
If your order is deemed too large to be sent with Australia Post, it will need to be sent with a courier. Couriers require a physical address for all orders. If the customer is unable to supply a physical address and not a PO Box, additional shipping charges will apply. This can only be determined once the order has been placed and sent to the warehouse.
Insurance and Tracking Policy
Damage or shortages must be reported within 7 days of receipt and accompanied by a photo in the case of damage. If insurance has been purchased we can offer a store credit, part refund or a replacement item (replacements are not offered for international orders). If items are broken or damaged in products which are sold as sets only and these items are not also sold singly, we can only offer a refund or credit for this, as kits will not be broken down to provide replacements.