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Terms & Conditions

When you buy an item from us, you are accepting the following terms and conditions.


The Terms of Use

Ballmason Australia Pty Ltd owns and operates this website. By using or accessing this website you acknowledge that you have read, understood and agreed to be bound by these terms and conditions ("Terms of Use"). If you do not agree to the Terms of Use, please do not use this website.

Ownership of Website and Content

Ballmason Australia Pty Ltd owns the website and, unless otherwise indicated, owns or is licensed to use all content and other material appearing on the website. The material on this website is protected by copyright under the laws of Australia and may not be used without written permission by Ballmason Australia Pty Ltd. No trade mark (whether registered or not) that is displayed on this website may be used in any way without the prior written permission of Ballmason Australia Pty Ltd or of the relevant trade mark owner.


Ballmason Australia Pty Ltd cannot guarantee any data or program available for download on this website (or any linked website) is free of viruses or other spyware, and you agree that you assume the risk of any damage to your computer as a result of using this website.

Third Party Content

This website contains information from or hyperlinks to websites operated by third parties. Ballmason Australia Pty Ltd provides such information and hyperlinks for your convenience only, but is not responsible for and does not endorse the content of any such information or website.


Ballmason Australia Pty Ltd may revise these Terms of Use or the Terms of Purchase below at any time in its absolute discretion by posting revised terms, and these revisions will be effective immediately. If any of the terms are found to be unenforceable, you agree that the remainder of the Terms of Use and the Terms of Purchase remain in full force and effect.


Ballmason Australia Pty Ltd provides this website and its contents on an "as is" basis, and makes no representation as to the accuracy, completeness, currency or reliability of the information contained on this website. Ballmason Australia Pty Ltd will not be liable in contract, tort (including negligence) or otherwise to you for any direct, special, indirect or consequential loss or damage (including loss of profits or loss of data) arising out of or in connection with this website.

Your Privacy is Important

We are committed to protecting the privacy of everyone who shops or interacts with us. Ballmason Australia Pty Ltd Privacy Policy is published on this website and sets out our commitment to you on privacy, including our use of "cookies".

Governing Law

Ballmason Australia Pty Ltd operates this website from its offices within Australia. The laws of the New South Wales govern these Terms of Use and the Purchase Terms below, and you agree to submit to the non-exclusive jurisdiction of the courts of New South Wales. You agree to be responsible for compliance with applicable local laws if you access this website outside Australia.


The Agreement

In addition to the Terms of Use, these terms and conditions ("the Purchase Terms") set out the additional terms and conditions under which you may purchase from Ballmason Australia Pty Ltd products appearing on this website. By completing the customer application process and purchasing products from this website, an agreement exists between you and Ballmason Australia Pty Ltd once Ballmason Australia Pty Ltd accepts an order. Each accepted order is a separate agreement.

Customer Application

You must complete the customer application process before placing any orders. You warrant that all information and data provided by you is accurate, complete and up to date. You will promptly notify Ballmason Australia Pty Ltd if there is any change to this information or data. You must take responsibility for the safekeeping of your username and password, as you are liable if an unauthorised person uses your username and password.


You place an order with Ballmason Australia Pty Ltd by selecting products and pressing the "purchase now" button on the checkout page. Please check your order carefully prior to completing check-out as orders will be considered final and no additions or subtractions can be made once payment has been received in full.  Ballmason Australia Pty Ltd reserves the right to accept or reject an order for any reason including without limitation, unavailability of product; an error in the price, image or the product description; or error in your order. Orders are deemed received by Ballmason Australia Pty Ltd at the time of successful transmission of the order.  If selecting "Reorder", only the items are deemed part of a "reorder".  Instructions and comments made on previous orders are not transferred as customers are selected to reorder the items only. It is the customers responsibility to check all information regarding their comments and requests before checking out. Once orders have been processed and packed you will thereafter be unable to change and cancel the order. Once an order has been placed we are unable to accept cancellations and alterations between transmission of the order and processing of the order. Orders are deemed accepted by Ballmason Australia Pty Ltd upon Ballmason Australia Pty Ltd acknowledging such order or failing to reject such order within 14 days. 

Product Availability

Ballmason Australia Pty Ltd uses its best endeavours to ensure products ordered are available for delivery, and in most cases will notify you where a product is unavailable prior to you completing your order. However you acknowledge that in some cases this is not possible and Ballmason Australia Pty Ltd may need to reject an order you have placed for a product where Ballmason Australia Pty Ltd establishes that it is actually unavailable for delivery. In such cases Ballmason Australia Pty Ltd will refund in full all amounts you paid in respect of such unavailable product. Ballmason Australia Pty Ltd cannot provide rainchecks for products ordered online, and, where permitted by law, reserves the right to limit the sale of products to reasonable or normal household quantities.


You must pay for your products purchased on this website at the time of placing an order. You can select to pay directly out of your own bank account, by Paypal or by credit card. 

To pay for products directly out of your bank account, you will need to arrange the payment with your own banking institution. You agree that you are responsible for entering the correct details of the Ballmason bank account.  Your bank is responsible for processing and the security of your payment, and you hereby release Ballmason Australia Pty Ltd from any liability in relation to such payment. Please refer to your bank's terms of use for conditions applying to online services.

To pay for products by Paypal, you will be transferred to an external site operated by Paypal. You agree that Paypal is responsible for processing and the security of your payment, and you hereby release Ballmason Australia Pty Ltd from any liability in relation to such payment. Please refer to Paypal's terms of use for conditions applying to payment processing services.

If you are unsure if your order has processed correctly after putting in your payment details, please contact us to check.  Do not place a duplicate order unless you wish to have 2 orders sent to you.  Duplicate orders made in error and identified prior to shipment will be credited to your account to use against future orders.  If you wish to receive a refund, a $5.50 admin fee applies.  Duplicate orders which are shipped may be returned but the postage charge to return the items will be for the sender's account and the original shipping fee on the order will not be refunded or credited.

Variation of Products and Price

Ballmason Australia Pty Ltd may vary the prices on this website at any time, and prices are subject to change until you have paid for the products in full.  Products and their inclusions are outlined in the item description.  The item photo, description and item title need to be read together and not in isolation of each other.  Whilst we make best endeavours to accurately depict items in their photos, you need to reference the item description for any variations on what is shown in the photo.

Prices offered on may vary from prices offered on other third party websites and also from the prices offered in store at our warehouse. 

All items are supplied from our warehouse: please note that jars and lids supplied are not sterilised and must be cleaned prior to use for food purposes.  Products may have some warehouse dust which is easily removed using approved cleaning processes.  Specifically we do not supply our lids pre-sterilised.  Do not clean plastic or metal lids in a dishwasher (glass lids can be sterilised this way but metal lids will corrode).

Preorder of Stock Items
If customers purchase items that are listed on a Preorder basis, the order will not ship until these items become available in the warehouse.  If customers choose to order additional items that includes preordered items, their entire order will not ship until the preordered item are in stock.  Shipping costs for the entire order have been taken into account and separating orders will result in a higher shipping charge.

We are unable to cancel orders made with Preordered stock if a special or promotion becomes available to customers after they have placed their order. 


Delivery terms included delivery areas, delivery costs and estimated delivery times are contained in Ballmason Australia Pty Ltd's Delivery Policy published on this website, and the Delivery Policy is expressly incorporated in these Purchase Terms. Please note that to purchase products, your delivery address must be within a suburb where Ballmason Australia Pty Ltd provides delivery. Where goods are sent via courier, you may be required to sign that the goods have been received in good condition, unless you have indicated on your order that the delivery can be left if the premises are unattended. You must make reasonable efforts to check your delivery before signing for the delivery. If you subsequently find that the goods are not in good condition, Ballmason will only take responsibility for the goods to the extent that is required under product warranty.  Risk in the products passes to you upon delivery to your nominated delivery address, and title passes upon payment for the products in full.

Insurance and Tracking Policy

Goods Damaged in Transit

In the rare case that any goods arrive damaged, please contact us as soon as possible.  Please create a ticket by clicking on the "Submit Ticket" link on the top of any page; login and describe what has happened and attach photo/s of the damage. Photos are required so that the matter can be further investigated for insurance purposes with the warehouse and courier companies. Provided you have purchased transit insurance we can offer options for replacement like new items sent, refund or store credit.  Please NOTE that if the replacement items are also broken then we have to assume that you have a negligent courier in your region and a refund only be offered after this.


At Ballmason Australia Pty Ltd, we want our customers to be completely satisfied with their purchase and aim to remedy any warranty faults as quickly as possible. Please familiarise yourself with our policy on refunds, returns and repairs and your rights under the Australian Consumer Law. We also recommend you immediately inspect any goods that we deliver to you to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.
Change of Mind
Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or found the goods cheaper elsewhere. Please preview any orders before adding them to your shopping cart and proceeding with your order. In some circumstances we will accept exchanges provided the goods are returned in pristine condition with their original packaging with freight paid by the purchaser. A 20% restocking fee will be applicable.
At our discretion, orders may be amended prior to packing and / or dispatch but will incur a $5.50 administration fee to do so.  Refunds for change of mind will not be granted under any circumstances.

Goods Damaged in Transit / Minor Manufacturing Defects

If any goods arrive damaged, please contact us as soon as possible. We may arrange to have the damaged goods returned to us with freight at your cost and either arrange for a replacement of the goods or refund the price to you or grant a shop credit. If the value of the breakages or defective products is less than $20, we will not send individual replacements, and will issue refunds or credits only, provided that the additional transit insurance has been purchased. In these instances if you require a replacement you must pay return freight at cost. Refunds Refunds will be made via the method of payment you used to make your online purchase. Refunds will normally be processed within thirty (30) days.
Delivery Charges If goods must be returned to Ballmason Australia Pty Ltd for assessment, you are responsible for the delivery charges to have the product returned to us. We recommend using a delivery method that allows tracking of your shipment to ensure that your product reaches us. If we assess that the goods are covered by a manufacturer’s warranty and are able to be repaired or replaced, we will meet the cost of returning the goods to you. Returns and Repairs
Ballmason Australia Pty Ltd must be notified regarding the return or damage of an item within 30 days of the product being received. No returns/refunds or credit applications will be accepted if notification is made after 30 days of receiving the goods. No returns to the warehouse will be accepted after 30 days of goods being received. Goods must be returned within a reasonable time. This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid. Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description. You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control. In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. Where goods are replaced under warranty, the warranty period is not renewed but is deemed to start from the original purchase date.

We must be notified regarding the return or damage of an item within 7 days of the product being received.  No returns/refunds or credit applications will be accepted if notification is made after 7 days of receiving the goods.  No returns to the warehouse will be accepted after 30 days of goods being received.